Natural Salt Co
 Natural Salt Co
Find answers to common questions about our Himalayan salt tiles, bricks, adhesive, and animal licks. Learn about product authenticity, installation, shipping, and more. Can't find what you're looking for? Contact us anytime - we're here to help.

Product Authenticity & Quality

Q1: Are your Himalayan salt products authentic?
Yes! All our Himalayan salt tiles, bricks, and animal licks are sourced directly from the Khewra Salt Mine in Punjab, Pakistan - the world's oldest and most authentic Himalayan salt source. Each product is 98%+ pure sodium chloride with 84+ natural trace minerals. We never use dyed, treated, or artificial salt.
Q2: Where is your salt sourced from?
Our salt comes directly from the Khewra Salt Mine in Punjab, Pakistan. This mine is over 250 million years old and produces the purest Himalayan salt in the world. We work with trusted suppliers to ensure authentic, high-quality products.
Q3: What's the difference between pink and white salt tiles?
Both come from the same Himalayan source and offer identical health benefits: Pink Tiles: 2.5 lbs each, natural iron oxide mineral coloring, warm aesthetic, traditional look White Tiles: 2.9 lbs each, translucent crystal salt, higher light transmission, modern aesthetic, brighter backlighting White salt is rarer and allows more brilliant LED backlighting. Choose based on your design preference!
Q4: What's the difference between salt tiles and salt bricks?
Tiles: 8" x 4" x 1" thick, weigh 2.5-2.9 lbs each. Standard choice for most residential and commercial installations. Bricks: 8" x 4" x 2" thick, weigh 5.5 lbs each. Double the thickness provides superior structural strength, ideal for commercial applications, saunas, and high-temperature environments. Both offer the same therapeutic benefits - bricks are simply thicker and heavier for heavy-duty applications

Installation & Adhesive

Q5: Do I need special adhesive for salt installations?
Yes! Regular construction glue reacts chemically with salt and blocks backlighting. Our Saltite adhesive is specially formulated for Himalayan salt - it stays crystal clear, preserves light transmission, and creates permanent bonds. Never use regular glue, silicone, or construction adhesive for salt walls.
Q6: How many tiles does one tube of adhesive cover?
One tube of Saltite adhesive covers approximately 30 salt tiles (8" x 4" x 1") or 30 salt bricks (8" x 4" x 2"). For example: 100-tile project = 4 tubes 200-tile project = 7 tubes 50-brick project = 2 tubes
Q7: Can I install salt tiles myself or do I need a professional?
Most homeowners can install salt tiles themselves for small to medium projects. You'll need: Saltite adhesive and caulking gun Level and measuring tape Clean, dry wall surface LED strips (if backlighting) For large commercial installations or complex designs, we recommend professional installation. Always install LED strips BEFORE mounting tiles.
Q8: Can salt tiles be used in saunas or high-heat areas?
Yes! Both tiles and bricks are heat-resistant up to 200°F, making them suitable for saunas. However, salt bricks (2" thick) are recommended for sauna installations due to their superior structural strength and heat resistance.
Q9: Can I use salt tiles in bathrooms or showers?
Salt tiles can be used in bathrooms, but avoid direct water exposure. They work well on bathroom walls away from direct shower spray. For shower installations, ensure proper ventilation and wipe tiles dry after use to prevent excessive moisture absorption. Salt tiles are not suitable for areas with constant water contact.

Health & Wellness Benefits

Q10: What are the health benefits of Himalayan salt walls?
Himalayan salt walls provide:
Air purification: Removes allergens, dust, and pollutants
Respiratory support: Benefits asthma, allergies, bronchitis, sinusitis
Stress reduction: Negative ions reduce anxiety and promote relaxation
Better sleep: Cleaner air and calming glow improve rest quality
Immune support: Reduced pathogen exposure strengthens immunity
Mental clarity: Ion balance supports focus and cognitive function
Q11: Do salt walls really release negative ions?
Yes! When gently heated (such as by LED backlighting), Himalayan salt releases negative ions that help neutralize positive ions from electronics and improve air quality. This creates a more balanced, healthier indoor environment.
Q12: How long do salt tiles last?
When properly installed indoors and maintained, salt tiles and bricks last indefinitely. They are permanent installations that will not degrade, discolor, or lose effectiveness over time. Simply wipe with a dry cloth occasionally to remove dust.

Shipping & Delivery

Q13: Where do you ship?
We ship to: All 50 US states (including Hawaii, Alaska, Puerto Rico) Canada Select international destinations Shipping costs are calculated at checkout based on weight and destination.
Q14: How long does shipping take?
US Domestic: 5-7 business days Canada: 7-10 business days International: 10-21 business days (varies by location) Orders are processed within 1-2 business days. Orders placed before 2:00 PM PST typically ship same day (excluding weekends/holidays).
Q15: Do you offer free shipping?
Shipping costs vary based on order weight and destination. We offer competitive rates and ensure all packages are properly secured for safe transit. Shipping cost is calculated at checkout.
Q16: Can you ship to PO Boxes?
USPS shipments can be delivered to PO Boxes. However, UPS and freight shipments require a physical street address. Large orders over 150 lbs typically require freight shipping.
Q17: Will I receive tracking information?
Yes! You'll receive a tracking number via email once your order ships. This allows you to monitor your package from our facility to your door.

Returns & Damage

Q18: What is your return policy?
We offer a 30-day return policy on unused items in original packaging. Items must be unused, undamaged, and include proof of purchase. Due to the fragile nature of salt products, items that have been installed, mounted, or show signs of use cannot be returned. Salt adhesive cannot be returned once opened.
Q19: What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We carefully package all salt products with protective materials, but if damage occurs during transit, we will arrange a replacement or refund promptly.
Q20: Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. After processing begins, changes may not be possible. Please contact us immediately if you need to make changes.

Animal Salt Licks

Q21: Are Himalayan salt licks safe for all animals?
Yes! Our Himalayan salt licks are 100% natural, organic, and safe for horses, cattle, goats, sheep, deer, and other livestock. They contain no additives, chemicals, or harmful substances - just pure Himalayan salt with 84+ natural trace minerals.
Q22: How long does a 6 lb salt lick block last?
Duration depends on the number and size of animals. Typically, one 6 lb block lasts several weeks to several months. Larger herds or frequent lickers will consume blocks faster. Monitor your animals' usage and replace when significantly worn down.
Q23: Can salt licks be left outside?
Yes, Himalayan salt licks are weather-resistant and can be hung outdoors in pastures or fields. However, placing them in shaded or covered areas helps extend their life by reducing direct exposure to rain and extreme weather.

Bulk Orders & Wholesale

Q24: Do you offer bulk pricing or wholesale discounts?
Yes! Our larger pack sizes offer progressively better per-unit pricing. The more you order, the more you save. For custom bulk orders, franchise supply, or wholesale inquiries, please contact us directly for special pricing.
Q25: Can I order custom quantities not listed on your website?
Yes! If you need a specific quantity not offered on our website, please contact us. We can accommodate custom orders for large projects, commercial installations, and franchise networks.

Care & Maintenance

Q26: How do I clean salt tiles?
Simply wipe with a dry microfiber cloth regularly. Salt has natural antimicrobial properties, so no chemical cleaners are needed. If tiles "sweat" in high humidity, wipe dry immediately. Never use water or wet cleaning methods.
Q27: What if my salt tiles are "sweating"?
Salt is hygroscopic (attracts moisture). In humid conditions, salt may appear damp or "sweaty." This is normal. Simply wipe tiles dry with a cloth and improve ventilation if possible. Once humidity decreases, sweating will stop.
Q28: Can broken tiles be repaired?
Yes! Minor chips can be smoothed with fine-grit sandpaper. Broken tiles can be re-attached using Saltite adhesive. For larger damage, we recommend replacing the tile for best aesthetic results.